Troubleshooting Guide

Which product is not working as expected?

LED headlights or fog lights
HID headlights or fog lights
LED exterior or interior bulbs

How many lights are not working?

1
2

Select the option that best describes the problem you are experiencing

Light(s) are out
Light(s) are flickering
Light(s) turn on or off intermittently
“Bulb out” error on dashboard or bulb shuts off a few minutes after it is switched on
Beam pattern is not good
Other

Your wiring may have a loose connection. Please check and make sure the connectors are tight and no pins are bent. If you corrected this, does the issue still persist?

Yes
No

Did you install the anti flicker harness?

Yes
No

Your lighting may require more resistance. Did you install the all in one resistor harness?

Yes
No

How would you describe the issues with your beam patterns?

Beam pattern is not optimized or the hot spot is not focused
My beam seems to be too low or too high
I have a 9007 bulb and my high beam is not focused in the center

Please test the bulb by connecting it to a 12V battery. Does the bulb turn on?

Yes
No

You might still have a loose connection. If you have installed an anti flicker harness or an all in one resistor harness check the connection between the bulbs and the harnesses again. If you connect the whole system to a 12V battery, does the issue persist?

Yes
No

Most likely your bulbs are not aligned properly. Did you align the bulbs according to our bulb alignment procedures?

https://goperformance.helpscoutdocs.com/article/10-headlight-aiming

Yes
No

Please align your bulbs according to our LED bulb alignment procedures. Does the issue persist?

https://goperformance.helpscoutdocs.com/article/10-headlight-aiming

Yes
No

Most likely your headlamps are not aimed properly. Did you adjust the headlamp aiming according to our headlight aiming guide?

http://goperformance.helpscoutdocs.com/article/10-headlight-aiming

Yes
No

Please adjust your headlamp aiming according to our our headlight aiming guide? Does the issue persist?

Yes
No

http://goperformance.helpscoutdocs.com/article/10-headlight-aiming

Your vehicle may require a more specialized harness. Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

Further analysis is required to verify the issue. Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

We are aware of this issue. We’ve updated our 9004/9007 bulbs to solve the problem. Please call, email or leave your contact details with us and our technical support will contact you within 48 hours to help you exchange your product.

Your situation may require more detailed support. Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

Name*

E-mail Address*

Phone Number*

Your vehicle requires an anti flicker harness. Please order and install the anti flicker harness. You can find them by visiting this website:https://www.grandwestauto.com

Your vehicle may require a more specialized harness. Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

Further analysis is required to verify the issue. Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

We are aware of this issue. We’ve updated our 9004/9007 bulbs to solve the problem. Please call, email or leave your contact details with us and our technical support will contact you within 48 hours to help you exchange your product.

Your situation may require more detailed support. Please provide your phone number or email and our tech support team will contact you within 24 hours to assist.

Thank you